Cartier Watch Repair & Service

Cartier's signature is easy to spot: the cabochon set into the crown. Owners can use a Cartier boutique, an authorized dealer or Cartier's mail-in workshop, and independent watchmakers work on the brand too, especially older quartz Tanks and Santos.

Cartier factory service

Cartier recommends servicing a mechanical watch about every six years by a Cartier-authorized professional, and changing a quartz battery about every two years. Water resistance seals should be replaced every two years, and checked yearly if the watch spends a lot of time in water. Take the watch to a boutique or authorized dealer, or mail it to Cartier's workshop. Register it with Cartier Care and the warranty extends to eight years.

Independent Cartier service

An independent can be a good fit for an older quartz Tank or Santos that needs a battery, new seals or a routine service. If your watch is still under warranty or registered with Cartier Care, start with Cartier so the extended warranty stays intact.

Before you ship, ask

• Is my watch registered with Cartier Care, and still under warranty? If so, use Cartier first.
• Will you replace the seals and test water resistance after a battery change?
• How do you source Cartier parts, such as crowns with the cabochon?
• Will I get a written estimate before work starts?
• Are you authorized by Cartier for service, and where does that show on Cartier's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Cartier watch FAQ, Cartier watch warranties, Cartier style: cabochon crowns.