Rado

Curated service providers experienced with Rado.

Barrington, Illinois watch service house since 1969, authorized by Jaeger-LeCoultre, IWC, Baume & Mercier and Montblanc. Walk-up window and mail-in.

BBB Accredited
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Union Square independent watch repair shop servicing Rolex, Omega, Cartier, Patek Philippe and 20+ other luxury brands, with mail-in repair from all 50 states.

Long-established Brentwood, Tennessee jeweler with a CW21-certified watchmaker; most repairs are done on site, others by a factory authorized service center.

Family-owned Wellesley watch shop where AWCI CW21 watchmaker Leonid Pishnik performs repairs on premises; authorized service for Baume & Mercier and Montblanc.

Family-owned Melville, Long Island watch repair shop doing overhauls and restoration on luxury and everyday brands, walk-in or by mail from across the US.

Family watch repair shop in Cranston, RI, rooted in a 1940 watch hospital, servicing a wide range of brands in its own workshop and by nationwide mail-in.

Family-owned Massapequa, New York watch repair shop, established 1973, that finishes every repair on its own premises and accepts watches by mail.

Family-owned Los Angeles watch retailer, founded as a repair business in 1913, and an authorized service location for Baume & Mercier, Breitling and Montblanc.

Rado Watch Repair & Service

For a Rado, the service decision comes down mostly to warranty. Use Rado while the watch is covered, and consider an experienced independent once it is not.

Rado factory service

  • Warranty: 5 years against material and manufacturing defects on watches bought on or after May 1, 2023. Repairs by anyone outside Rado's authorized network are excluded.
  • US customer service: 1-800-283-7236, 8 AM to 6 PM Eastern, Monday to Friday.

Rado publishes service prices by country. It says third-party centers use them as a guide but may charge differently, so compare any quote against Rado's list.

Independent Rado service

Out of warranty, an independent is a reasonable choice for a movement service or battery. Rado is a Swatch Group brand, and since January 1, 2016 the group has supplied spare parts only to repairers it has approved for a parts account. Ask how the shop sources Rado parts, particularly case and bracelet parts.

Before you ship, ask

  • Is my watch still under Rado's 5-year warranty? If so, use Rado first.
  • How do you source Rado parts, and are they genuine?
  • Will you pressure-test water resistance after closing the case?
  • Will I get a written estimate before work starts?
  • Are you authorized by Rado for service, and where does that show on Rado's own website?
  • Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rado warranty, Rado service prices, Watch Guy on the Swatch Group parts policy.

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