Greenwich Avenue jeweler since 1897 and Official Rolex Jeweler and Service Center, with its own watch workshop; Montblanc and Tudor service too.
IWC Schaffhausen
Curated service providers experienced with IWC Schaffhausen.
Family watch repair business in Highlands Ranch, Colorado, since 1951, with a CW21-certified watchmaker on site and mail-in service for all 50 states.
Dayton, Ohio service center founded in 1982, with about 40 watchmakers and authorized service for brands including Baume & Mercier, IWC and Jaeger-LeCoultre.
Family-owned Melville, Long Island watch repair shop doing overhauls and restoration on luxury and everyday brands, walk-in or by mail from across the US.
Family watch repair shop in Cranston, RI, rooted in a 1940 watch hospital, servicing a wide range of brands in its own workshop and by nationwide mail-in.
Downtown Salt Lake City jeweler that Rolex lists as an Official Rolex Jeweler and Service Center, with its own watchmaker for movement overhauls.
Family-owned Massapequa, New York watch repair shop, established 1973, that finishes every repair on its own premises and accepts watches by mail.
Family-run watch repair shop in Midtown Manhattan's Diamond District, overhauling Swiss brands at its own bench, with walk-in and mail-in service.
Family-owned Los Angeles watch retailer, founded as a repair business in 1913, and an authorized service location for Baume & Mercier, Breitling and Montblanc.
Family-run watch repair shop in Grand Central Terminal since 1952, with its own workshop and authorized service for Jaeger-LeCoultre, IWC and Baume & Mercier.
Independent watch repair shop in downtown San Diego doing complete service and restoration on site, with walk-in and nationwide mail-in service.
Official IWC boutique at the Somerset Collection in Troy, Michigan, a service drop-off point for IWC's own service center.
IWC Watch Repair & Service
IWC sets no fixed service interval: it recommends a service only when timekeeping, function or performance changes. For US owners, mail-in is easy with a free shipping kit.
IWC factory service
- Water resistance: test at least once a year.
- How to send: an IWC boutique, an authorized retailer, or a complimentary shipping kit with a prepaid label.
- Turnaround: about 4 weeks, depending on the work.
- Price: a pre-estimate from IWC's online Service Price Calculator, by serial or reference number.
- Warranty: 2 years on new watches, extended by 6 years (8 in total) when you register with My IWC. Complete and Restoration services carry 24 months; a Simple service, 12 months.
Independent IWC service
Vintage IWCs are serviced only by IWC's heritage watchmakers in Schaffhausen: about 13 weeks on average, plus shipping to and from Switzerland. For an older piece, an independent with IWC experience is worth considering. Keep originality in mind: IWC can refuse a certificate of authenticity if it finds parts that are not genuine.
Before you ship, ask
- Is my watch still under IWC's warranty (8 years if registered with My IWC)? If so, use IWC first.
- How does your quote compare with IWC's Service Price Calculator estimate?
- Do you use genuine IWC parts, and where do they come from?
- For vintage pieces: have you serviced this caliber before, and will you keep the original dial and hands?
- Are you authorized by IWC Schaffhausen for service, and where does that show on IWC Schaffhausen's own website?
- Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: IWC service FAQ.