Downtown Miami watch workshop authorized by Baume & Mercier, Montblanc and Jaeger-LeCoultre for repair, taking walk-ins and mail-in from across the US.
IWC Schaffhausen
Curated service providers experienced with IWC Schaffhausen.
Independent watch repair workshop on the 9th floor of the Shreve Building, downtown San Francisco, servicing many brands on site and accepting mail-in watches.
Independent Swiss watch repair shop in Plano, Texas that does all repairs in-house, covering Rolex, Omega, Patek Philippe, Cartier and more.
Family-run watch and jewelry repair shop on Indian School Road in Phoenix, led by Russian-trained horologist Nurel Yagudayev.
Scottsdale store of a five-location Phoenix-area jeweler, with watchmakers on site for Swiss watch repair and some work sent back to the manufacturer.
Omaha jeweler since 1870, authorized by Omega, Breitling and Montblanc for service, with routine work in house and complex repairs sent to brand partners.
Gilbert, Arizona watch repair shop that does repair and maintenance in its own on-premises service center, across Rolex, Omega, Breitling and many other brands.
Barrington, Illinois watch service house since 1969, authorized by Jaeger-LeCoultre, IWC, Baume & Mercier and Montblanc. Walk-up window and mail-in.
Family-owned Honolulu watch and jewelry shop on Kapiolani Boulevard, open since 1978, offering Swiss watch sales, overhauls, batteries and pressure testing.
Denver watch retailer and repair center, founded in 1979, with seven on-site watchmakers, a Highlands Ranch store and mail-in service nationwide.
Cleveland-area jeweler on Chagrin Boulevard with watchmakers on site, authorized for Rolex, Tudor, IWC, Breitling and Baume & Mercier service.
Union Square independent watch repair shop servicing Rolex, Omega, Cartier, Patek Philippe and 20+ other luxury brands, with mail-in repair from all 50 states.
IWC Watch Repair & Service
IWC sets no fixed service interval: it recommends a service only when timekeeping, function or performance changes. For US owners, mail-in is easy with a free shipping kit.
IWC factory service
- Water resistance: test at least once a year.
- How to send: an IWC boutique, an authorized retailer, or a complimentary shipping kit with a prepaid label.
- Turnaround: about 4 weeks, depending on the work.
- Price: a pre-estimate from IWC's online Service Price Calculator, by serial or reference number.
- Warranty: 2 years on new watches, extended by 6 years (8 in total) when you register with My IWC. Complete and Restoration services carry 24 months; a Simple service, 12 months.
Independent IWC service
Vintage IWCs are serviced only by IWC's heritage watchmakers in Schaffhausen: about 13 weeks on average, plus shipping to and from Switzerland. For an older piece, an independent with IWC experience is worth considering. Keep originality in mind: IWC can refuse a certificate of authenticity if it finds parts that are not genuine.
Before you ship, ask
- Is my watch still under IWC's warranty (8 years if registered with My IWC)? If so, use IWC first.
- How does your quote compare with IWC's Service Price Calculator estimate?
- Do you use genuine IWC parts, and where do they come from?
- For vintage pieces: have you serviced this caliber before, and will you keep the original dial and hands?
- Are you authorized by IWC Schaffhausen for service, and where does that show on IWC Schaffhausen's own website?
- Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: IWC service FAQ.