Citizen Watch Repair & Eco-Drive Service

Citizen's Eco-Drive watches run on a rechargeable cell rather than a disposable battery, so service often comes down to that cell. You can use Citizen's factory service or an independent watchmaker.

Citizen factory service

Citizen handles US repairs at its service center in Houston, Texas, and backs new watches with a 5-year limited warranty. Outside warranty, Citizen sends an estimate before any repair. Plan on 30 to 45 business days after you approve it, plus shipping. Hurley Roberts Service Company in Atlanta has also been an authorized Citizen factory service center since 1983.

Independent Citizen service

A local watchmaker often makes more sense for a battery-era quartz Citizen, a vintage automatic, or when six to nine weeks is too long to wait. An Eco-Drive that no longer holds a charge may need a new cell, so ask whether the shop can source a genuine Citizen part.

Before you ship, ask

• Is this an estimate first, or a flat fee?
• For Eco-Drive: can you replace the rechargeable cell with a genuine part?
• Will you pressure-test water resistance after the case is opened?
• What warranty do you give on the work?
• Are you authorized by Citizen for service, and where does that show on Citizen's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Citizen parts and services, Hurley Roberts Service Company.