Jaeger-LeCoultre Watch Repair & Service

Jaeger-LeCoultre can take an old or damaged watch back to its Manufacture for restoration by its craftsmen, and its Care Program can extend a new watch's warranty up to 8 years. For most owners, service starts with the brand's boutiques, authorized retailers or mail-in service.

Jaeger-LeCoultre factory service

Jaeger-LeCoultre calls a service once every three years essential, with a water-resistance check at least once every two years. If the watch's rate begins to show substantial variations, it recommends a complete service right away.

• Warranty: 2-year limited warranty against manufacturing defects in the US and Canada, extendable up to 8 years with the Jaeger-LeCoultre Care Program.
• Complete service: approximately four to six weeks, with a 24-month warranty on the work and the parts replaced.
• Restoration: for old or damaged watches, by the brand's craftsmen at the Manufacture, taking a minimum of approximately six months.

To start, take the watch to an authorized retailer or a Jaeger-LeCoultre boutique with a watchmaker, or use the online Service Price Calculator to request a complimentary shipping kit.

Independent Jaeger-LeCoultre service

Jaeger-LeCoultre requires maintenance and repair to be entrusted to an authorized retailer, boutique or service center, and says its guarantee does not apply otherwise. While the watch is covered, Care Program extension included, use the brand. Once it is out of warranty, an experienced independent can be an option; ask how the shop sources genuine parts for your caliber.

Before you ship, ask

• Is my watch still under warranty or a Care Program extension? If so, use Jaeger-LeCoultre first.
• Have you serviced this Jaeger-LeCoultre caliber before, and where do your parts come from?
• For vintage pieces: will you keep the original dial and hands, and return any parts you replace?
• Will I get a written estimate before work starts?
• Are you authorized by Jaeger-LeCoultre for service, and where does that show on Jaeger-LeCoultre's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Jaeger-LeCoultre watch warranty, Jaeger-LeCoultre after-sale services, Jaeger-LeCoultre warranty and Care Program.