Baume & Mercier Watch Repair & Service

Some Baume & Mercier watches run on the Baumatic, a proprietary movement developed with Richemont, and some Riviera models use the widely supplied Sellita SW200. Knowing which one is in your watch tells you where it can be serviced. US owners can drop off or mail in.

Baume & Mercier factory service

• Interval: a complete service every 3 to 5 years, or every 5 to 7 years for a Baumatic, plus a yearly water-resistance check.
• Warranty: 24 months from purchase at an authorized retailer. Riviera and Clifton Baumatic models bought from January 1, 2023 can extend to 8 years in total if registered within 60 days.
• Service guarantee: 12 months on the work and replaced parts.
• Turnaround: approximately 5 weeks for a complete service on a contemporary watch.

Take the watch to a Baume & Mercier service center or authorized retailer, or mail it to the US regional service center with a shipping kit from customer service. Some older watches must go to the brand's workshop in Switzerland, which takes at least 8 weeks, and parts for vintage pieces are not always in stock in every country.

Independent Baume & Mercier service

While the warranty runs, service by anyone other than an authorized Baume & Mercier boutique, retailer or After-Sales Service Center ends your coverage, and so do components the brand has not recommended. After that, the movement decides. For a Baumatic, ask any independent how they get parts. A Sellita SW200 is routine work for an experienced independent.

Before you ship, ask

• Is my watch still under warranty or the Baumatic extension? If so, use Baume & Mercier first.
• Which movement is in my watch, and have you serviced it before?
• For a Baumatic: can you get genuine parts for it?
• Will I get a written estimate before work starts?
• Are you authorized by Baume & Mercier for service, and where does that show on Baume & Mercier's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Baume & Mercier maintenance and services, Baume & Mercier warranties, Baumatic warranty extension, Baume & Mercier international warranty, National Jeweler on the sale to Damiani, WatchPro on the Baumatic, aBlogtoWatch on the Riviera.