Chopard Watch Repair & Service

Chopard says only its own service centers should service its watches, and it runs its own after-sales service in the US. Independent watchmakers also service the brand.

Chopard factory service

Drop your watch at a Chopard boutique in New York, Costa Mesa or Bal Harbour, or mail it with Chopard's Service Request Form.

• Estimate: within 24 to 48 hours of Chopard receiving the watch.
• Turnaround: 10 to 20 days after your approval, except in special cases.
• Warranty: 24 months on new watches, extendable to 5 years; 12 months on repairs.

Independent Chopard service

An independent can be a sensible choice for an older quartz Chopard, or a watch well out of warranty. In Happy Sport and Happy Diamonds models, the moving diamonds are suspended between two sapphire crystals, so ask whether the shop has opened one before.

Before you ship, ask

• Have you serviced a Happy Sport or Happy Diamonds watch before?
• Can you source genuine Chopard parts, or will you use generic ones?
• Will you test water resistance after closing the case? (Chopard recommends a yearly test.)
• Will I get a written estimate before work starts?
• Are you authorized by Chopard for service, and where does that show on Chopard's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Chopard FAQ, Chopard customer service, Chopard Happy Sport.