Pasadena restoration and service workshop founded in 2016 by Beau Goorey and Eric Ku, focused on vintage Rolex and other high-grade vintage and modern watches.
Rolex
Curated service providers experienced with Rolex.
Official Rolex Jeweler in Novi, MI, authorized by Rolex to take in watches for Rolex servicing; also a Longines retailer.
Family-owned Long Island watch repair shop in Melville, NY, servicing a wide range of luxury and everyday brands, walk-in or by nationwide mail-in.
Surfside, FL luxury watch dealer with in-house watchmakers servicing Rolex and other fine watches, walk-in or through a pre-labeled mail-in box.
Seattle watch service shop whose watchmakers hold CW21 and/or WOSTEP credentials, servicing Rolex, Omega and TAG Heuer with genuine parts, walk-in or by mail.
Family watch repair shop in Cranston, RI, rooted in a 1940 watch hospital, servicing a wide range of brands in its own workshop and by nationwide mail-in.
Official Rolex Jeweler and Rolex Service Center in West Bloomfield's Orchard Mall, with a Rolex certified watchmaker on site.
Buckhead, Atlanta pre-owned luxury watch dealer whose own technicians service Rolex and other Swiss luxury brands in-house, with free estimates.
Newport Beach watch dealer and service shop specializing in Rolex, with watchmakers and polishers working on the premises.
Troy, Michigan watch service facility behind Lucido Fine Jewelry, listed by Rolex as a Service Center and by Jaeger-LeCoultre as an Official Repairer.
Salt Lake City jeweler that rolex.com lists as an Official Rolex Retailer and Service Centre, with a WOSTEP-certified watchmaker and mechanical overhaul service.
Family-owned Massapequa, New York watch repair shop, established 1973, that completes all repairs on its own premises and accepts watches by mail.
Rolex owners can use Rolex's own network of Official Rolex Jewelers and Service Centers, or an independent watchmaker.
Rolex factory service
Rolex recommends servicing a Rolex approximately every 10 years, depending on the model and how it is worn. Its network of Official Rolex Jewelers and Service Centers covers more than 100 countries, with watchmakers selected and trained by Rolex. A Rolex service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested. A serviced watch comes back with a two-year international service guarantee.
New Rolex watches carry a five-year international guarantee. It does not cover a watch that has been materially modified with non-genuine Rolex parts.
Independent Rolex service
An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially where you want original parts kept rather than replaced. Because the guarantee excludes non-genuine parts, ask exactly where any replacement part comes from.
Before you ship, ask
- Is this shop listed on rolex.com as an Official Rolex Jeweler, a Service Center, or neither?
- Will every replacement part be genuine Rolex?
- For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.