Watch Service Concierge: Curated Watch Service Providers, By Brand

A curated directory of watch service providers, organized by brand. Every listing is researched before it's published, so you can find someone who knows your Rolex, your Patek or your Omega.

Surreal Van Gogh-style painting of a swirling watch dial and movement

Gray & Sons is a luxury watch and jewelry dealer on Harding Avenue in Surfside, near Miami Beach, with its own repair department. The shop says its in-house watchmakers have more than 150 years of combined experience and describes them as Swiss trained master watchmakers; individual names and credentials are not listed.

Brands serviced: Rolex, Cartier, Patek Philippe, Audemars Piguet, Omega, Breitling, Jaeger-LeCoultre, Bvlgari, Chanel, Chopard, IWC, TAG Heuer, Tudor, Vacheron Constantin, Panerai, Hublot, Piaget, Richard Mille and many others, plus pocket watches.

What we do: Complete overhauls, vintage restoration, movement regulation, demagnetization, water-resistance work, crystal, crown, bezel and dial repair, polishing, batteries and bracelet repair. A written estimate is given before work begins. The shop lists a 12-month warranty, or 24 months on Rolex Oyster Perpetual models.

How we collect your watch: Walk in at the Surfside store, or request an EZ Ship Box online: the shop sends a pre-labeled box with packing materials, you ship the watch to Surfside, and it is evaluated for an estimate. The shop notes the customer is responsible for insured return shipping whether or not the repair is approved.

in-house — all work on site
nationwide (mail-in)

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