Surfside, FL luxury watch dealer with in-house watchmakers servicing Rolex and other fine watches, walk-in or through a pre-labeled mail-in box.
Omega
Curated service providers experienced with Omega.
Seattle watch service shop whose watchmakers hold CW21 and/or WOSTEP credentials, servicing Rolex, Omega and TAG Heuer with genuine parts, walk-in or by mail.
Family watch repair shop in Cranston, RI, rooted in a 1940 watch hospital, servicing a wide range of brands in its own workshop and by nationwide mail-in.
Salt Lake City jeweler that rolex.com lists as an Official Rolex Retailer and Service Centre, with a WOSTEP-certified watchmaker and mechanical overhaul service.
Family-owned Massapequa, New York watch repair shop, established 1973, that completes all repairs on its own premises and accepts watches by mail.
Sandy, Utah watch service shop focused on Rolex and Omega, offering overhauls, polishing and water-resistance testing, with walk-in and insured mail-in service.
York, Pennsylvania independent watch repair shop for H. Moser, Omega, Rolex and Tudor, run by WOSTEP, SAWTA and CW21 certified watchmakers Drew and Emily Zimmerman.
Family-run watch repair shop in Midtown Manhattan's Diamond District servicing a wide range of Swiss brands, with walk-in and mail-in service.
Johns Creek, Georgia watch service shop that does all repairs on its premises and is listed as an authorized service center by Jaeger-LeCoultre and Baume & Mercier.
Family-owned Los Angeles watch retailer, founded as a repair business in 1913, with a staff watchmaking team and Baume & Mercier authorized service status.
Downtown Los Angeles watch service center and Baume & Mercier service center, founded by watchmaker Kevork Markarian, accepting walk-ins and mail-in watches.
Family-owned watch and jewelry shop in downtown Lake Worth, serving the Palm Beaches since 1987 and servicing fine watches on premises.
Omega owners can use Omega's authorized service centers and retailers, or an independent watchmaker.
Omega factory service
Omega recommends a complete service every 5 to 8 years, and a water-resistance check every year. How often depends on how the watch is worn. New watches carry a 5-year international warranty against material and manufacturing defects. Each service or repair by an authorized Omega service center carries a 24-month warranty. Omega also offers restoration for older watches.
Omega will only service watches built entirely with matching Omega parts. It may refuse a watch that contains counterfeit or altered components.
Independent Omega service
Omega's warranty is void if anyone not authorized by Omega works on the watch. Omega is a Swatch Group brand, and since January 1, 2016 the group has supplied spare parts only to repairers it has approved for a parts account. Once a watch is out of warranty, a skilled independent is still an option, especially for vintage Speedmasters and Seamasters. Ask how the shop sources parts, because non-original parts can affect whether Omega will service the watch later.
Before you ship, ask
- Is my watch still under Omega's 5-year warranty? If so, use Omega first.
- Do you hold a Swatch Group parts account, or how do you source Omega parts?
- For vintage pieces: will you keep the original dial, hands and bezel?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Caring for your Omega, Omega servicing and prices, Watch Guy on the Swatch Group parts policy.